Terms of service

TERMS OF SERVICE

Terms of Service Anne Rollo Golf — fixmygolfswing.com.au Last updated: February 2026

OVERVIEW

Welcome to Anne Rollo Golf. The terms "we", "us" and "our" refer to Anne Rollo Golf, trading as fixmygolfswing.com.au, an Australian-based business. We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with professional golf instruction, premium golf equipment and a curated shopping experience (the "Services"). Our online store is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Nothing in these Terms is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), or any equivalent consumer protection legislation in the jurisdiction where you reside, that cannot be excluded, restricted or modified by agreement.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least 18 years of age, or the age of majority in your jurisdiction of residence if different, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store, purchasing products, or enrolling in online golf courses, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You represent and warrant that all the information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign or licence your account to any other person. Access to online courses is granted to the individual purchaser only and may not be shared, transferred or resold.

SECTION 2 — OUR PRODUCTS AND SERVICES

We offer the following products and services through our online store:

— Online golf instruction courses (digital products) — The Passport to Golf book and other publications (physical products) — Golf equipment and accessories (physical products) — IceRays UV cooling sun sleeves and accessories (physical products)

We have made every effort to provide an accurate representation of our products and services. However, please note that colours or product appearance may differ from how they appear on your screen due to your device type, settings and configuration.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this section is intended to limit your statutory rights.

SECTION 3 — ONLINE COURSES

When you purchase an online golf course, you are granted a personal, non-transferable, non-exclusive licence to access and view the course content for the duration specified at the time of purchase.

You may not reproduce, distribute, modify, publicly display, publicly perform, download, store or transmit any course content without our prior written consent. Screen recording, downloading or sharing of course videos and materials is strictly prohibited.

We reserve the right to update, modify or remove course content at any time to improve the quality of instruction. We will endeavour to notify you of any significant changes to courses you have purchased.

Course access requires an internet connection. We are not responsible for any inability to access course content due to your internet connection, device compatibility or other technical issues on your end.

SECTION 4 — ORDERS

When you place an order, you are making an offer to purchase. Anne Rollo Golf reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email address, billing address and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange in accordance with our Refund & Returns Policy and your statutory rights under applicable consumer protection law.

SECTION 5 — PRICES AND BILLING

Prices are displayed in Australian Dollars (AUD). Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges. For international orders of physical products, the payment of any customs duty or import taxes is the responsibility of the customer.

We may offer, from time to time, promotions that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases. You represent and warrant that (i) the payment information you provide is true, correct and complete, (ii) you are duly authorised to use such payment method for the purchase, (iii) charges incurred by you will be honoured by your payment provider, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 6 — SHIPPING AND DELIVERY

Physical products are shipped from Australia. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

Once we transfer physical products to the carrier, risk of loss passes to you, except where your statutory rights provide otherwise. For Australian customers, your rights under the Australian Consumer Law in relation to products that are lost or damaged in transit are not affected.

Digital products (online courses) are delivered electronically. Access details will be provided via email following payment confirmation. If you do not receive your access details within 24 hours of purchase, please check your junk/spam folder and then contact us.

SECTION 7 — INTELLECTUAL PROPERTY

All content on this website, including but not limited to all text, images, graphics, video, audio, course materials, instructional content, trademarks, logos and the design, selection and arrangement thereof, is owned by Anne Rollo Golf, its affiliates or licensors and is protected by Australian and international intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the Services without our prior written consent. This includes all online course content, video tutorials and instructional materials.

All rights not expressly granted herein are reserved by Anne Rollo Golf.

SECTION 8 — OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control over.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

We may also, in the future, offer new features through the Services. Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 9 — THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties, including YouTube, social media platforms and other golf-related websites. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources or content on any third-party websites.

SECTION 10 — RELATIONSHIP WITH SHOPIFY

Anne Rollo Golf is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Anne Rollo Golf. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Anne Rollo Golf, including any injury, damage or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Anne Rollo Golf.

SECTION 11 — PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) and applicable privacy legislation in the jurisdictions where we operate.

SECTION 12 — FEEDBACK

If you submit, upload, post, email or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use.

You represent and warrant that you own or have all necessary rights to all Feedback and that your Feedback will comply with these Terms. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you submit and its accuracy.

SECTION 13 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 14 — PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable regulations, rules or laws; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or harm any person; (e) to transmit false or misleading information; (f) to reproduce, distribute, share or resell any course content or instructional materials; (g) to impersonate or attempt to impersonate any other person or entity; or (h) to interfere with or circumvent the security features of the Services.

We reserve the right to suspend, disable or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

SECTION 15 — TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination: Intellectual Property, Online Courses, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16 — DISCLAIMER OF WARRANTIES

The information presented on or through the Services, including all golf instructional content, is made available for general information and educational purposes. Individual results may vary. We do not warrant or guarantee any specific improvement in your golf game as a result of using our products or courses.

To the maximum extent permitted by applicable law, including the Australian Consumer Law, the Services and all products offered through the Services are provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied.

This disclaimer does not exclude, restrict or modify any consumer guarantees, rights or remedies conferred on you by the Australian Consumer Law or any equivalent legislation in your jurisdiction that cannot be excluded, restricted or modified by agreement.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, in no case shall Anne Rollo Golf, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind arising from your use of any of the Services or any products procured using the Services.

Where our liability cannot be excluded under the Australian Consumer Law or other applicable legislation, our liability is limited to, at our option: (a) the replacement of the goods or the supply of equivalent goods; (b) the repair of the goods; (c) the payment of the cost of replacing the goods or of acquiring equivalent goods; or (d) the payment of the cost of having the goods repaired. For services, our liability is limited to the supply of the services again or payment of the cost of having the services supplied again.

SECTION 18 — INDEMNIFICATION

You agree to indemnify, defend and hold harmless Anne Rollo Golf, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, arising out of your breach of these Terms, your violation of any law or the rights of a third party, or your access to and use of the Services.

SECTION 19 — SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 — WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements between you and us.

SECTION 21 — GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of New South Wales, Australia. You and Anne Rollo Golf consent to the non-exclusive jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from those courts.

Nothing in this section limits or restricts the operation of the Australian Consumer Law or any other mandatory consumer protection legislation that applies to these Terms.

SECTION 22 — CHANGES TO TERMS OF SERVICE

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.

SECTION 23 — CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at anne@fixmygolfswing.com.au.

Anne Rollo Golf anne@fixmygolfswing.com.au PO BOX 3165, Rouse Hill, New South Wales 2155, Australia Phone: 0404 235 563 ABN: 50 121 241 567